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when i try to update a host, the viewer wants to be updated

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asdffdsa, User (Posts: 46)

May 11, 2021 8:51:26 pm EDT

thanks,
for the SECOND time now, i am not able to update a host.

not sure what is going on here, each time i try to simple update a host.
i get a pop-up stating that the viewer needs to be updated.
i click yes, nothing happens
when i try again and again to update the host. i get getting the same pop-up

when i try to update a host, the viewer wants to be updated - 11 May 2021 08:48:26

Pauline, Support (Posts: 2869)

May 12, 2021 4:02:20 pm EDT

Hello,

Thank you for your message.

Could you please let me know what version of Viewer do you use? In case if it's versions earlier than 7.0.2.0 or version 6.10.10.0 and older, then could you please double-check if you're able to update Viewer via Self-Update or Manual update methods as described here.
If you were able to successfully update Viewer via one of the methods above, please try updating one of your remote Hosts. Please note that updating Viewer first is recommended in our guide on updating Remote Utilities as well.

Hope that helps.

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