It would really be nice if the phrasing of this could be changed to be more friendly.
Maybe a configurable title such as "Completing Remote Utilities Installation" and then a label for the textbox that could be configured to say something like "Please enter the name of your office". Of course not everyone wants the same thing, so making it configurable would be so... friendly.
As it is, it is very non descriptive, and people just type in their first name, which helps, while I am on the phone with them, but isn't all that helpful for when people install it before talking to me.
