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My Remote Utility is offline

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Abdulla Arar, User (Posts: 5)

Jul 01, 2021 5:01:06 pm EDT

Dear team

My Remote Utility viewer is offline although the device is connected both ends remotely and at the station.

Can you please advise how can I fix it.

My device is Mac and I'm using beta version of Utility viewer.

Kind Regards,
Abdulla

Pauline, Support (Posts: 2868)

Jul 01, 2021 5:05:48 pm EDT

Hello Abdulla,

Thank you for your message.

Before we can proceed with further troubleshooting could you please try referring to this KB page and see if any of the solutions listed there help to resolve the issue? In case if none of the solutions helped and the issue persists please let us know.

Hope that helps.

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