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New router and modem means new IP. No hosts reporting to RU Server

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ray dana, User (Posts: 1)

Aug 10, 2021 4:07:42 pm EDT

Our Router Died. Got a new one from frontier. Set it up the same as old router
I opened port to 5655 to my RU server in my network. Using same dhcp ranges and subnet address
I have changed the IP to the new IP in all my hosts.
Nothing is showing up in my RU server. Logs show connection timeout.
Ive verified the open port is working. Im pulling out my hair why this is not working.

Pauline, Support (Posts: 2870)

Aug 10, 2021 4:59:36 pm EDT

Hello Ray,

Thank you for your message.

Could you please send us the Host log files for examination? You can locate the logs in the following folder: C:\Program Files (x86)\Remote Utilities - Host\Logs\. You can send the log files to support@remoteutilities.com.
In addition, please try referring to this troubleshooting guide to see if any of the solutions listed there might be helpful.

Looking forward to your reply.

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