Hello Dominick,
Thank you for your message.
Please double-check if you've updated both your Hosts and Viewer to the latest version
7.0.2.0 in order to avoid the version mismatch.
If both Host and Viewer are updated to the latest version, but the issue still persists, please try enabling the
Use legacy capture mode feature in the
Host Settings -> Other tab and see if this helps to resolve the issue.
Please make sure to
restart Host after enabling the feature in order for the changes to be applied. You can also edit Host Settings remotely via the
Remote Settings feature - in this case Host be will restarted automatically.
Hope that helps.
