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Forum search problem

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Scott Q, User (Posts: 6)

Sep 23, 2021 4:45:33 pm EDT

Just did this forum search some results are not viewable and I am getting this screen (see attached). Anyone else getting this?

These are results I found so farthat did not work:

Connection through VPN https://www.remoteutilities.com/support/forums/messages/forum1/message9108/connection-through-vpn

Connection through VPN https://www.remoteutilities.com/support/forums/messages/forum1/message9107/connection-through-vpn

Opening VPN to 3rd party net drops connection to relayed host https://www.remoteutilities.com/support/forums/messages/forum1/message8745/opening-vpn-to-3rd-party-net-drops-connection-to-relayed-host

Opening VPN to 3rd party net drops connection to relayed host https://www.remoteutilities.com/support/forums/messages/forum1/message8742/opening-vpn-to-3rd-party-net-drops-connection-to-relayed-host

How can they be in result list but pages missing - forum bug?

(not really any appropriate forum for this topic)

Forum search problem - 23 Sep 2021 04:25:10

Pauline, Support (Posts: 2869)

Sep 23, 2021 5:02:04 pm EDT

Hello Scott,

Thank you for your message.

I will forward this issue to our webmaster and will ask them to look into the issue to see if we can fix it. Sorry for the inconvenience.

I'll get back to your with an update on this issue shortly.

Scott Q, User (Posts: 6)

Sep 23, 2021 5:31:19 pm EDT

Support level: Free or trial

Thanks, btw in above post I made, the attached PNG image file looks like it's been converted to black and white for display purposes. Is that normal because it looks horrible on the web page. (I tested with 2 different platform/browser and see same result)

Pauline, Support (Posts: 2869)

Sep 24, 2021 10:22:03 am EDT

Hello Scott,

Thank you for your patience.

I've checked on the issue with our webmaster and he have reindexed the website's pages, so now the all the pages should open properly when searching through the forum.

As for the black and white image - I actually see that only a part of the screenshot is in grayscale - the "https" text and the lock icon in the address line are in green color. I've tried pasting a screenshot here as well to see if it displays colors properly:

Forum search problem - 24 Sep 2021 10:20:20

So in this case, perhaps, it has to do something with Internet connection? Could you please try posting a screenshot once again (you can do it in the same thread right here) and see if it displays the colors properly this time.

Hope that helps.

Scott Q, User (Posts: 6)

Sep 25, 2021 3:41:07 pm EDT

Support level: Free or trial

@Polina
Yes it was color, I found the cause was the "save transparency" was on by accident when I made screen capture and it defaulted to black as transparent, the text messed up by transparency setting. as shown.

Forum search problem - 25 Sep 2021 03:37:40

Pauline, Support (Posts: 2869)

Sep 28, 2021 12:27:27 pm EDT

Hello Scott,

I'm glad to hear you've figured out the issue and it works for you now!

Please feel free to post another message in case if you have more questions.

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