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I can no longer connect to my remote pc with v 7.

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rinaldo mattei, User (Posts: 1)

Oct 09, 2021 11:18:25 am EDT

Hello to All,
I have installed the viewer on a second pc, I have entered my PRO license, but now I can no longer connect to my remote pc. They connect to me in callbacks and and I get notifications, but I can't access them. Is it a licensing problem, that I can't install it in two viewers at the same time? Help please

Pauline, Support (Posts: 2869)

Oct 11, 2021 9:55:41 am EDT

Hello Rinaldo,

Thank you for your message.

Please note that all of our licenses, both commercial and free, are not restricted to a certain machine, i.e. you can register multiple Viewers with the same license key, even if it's a 1-tech license. For more information please also see this page.

As for the connection issue please note that I've responded to your ticket #4231 that you've created to avoid duplication. You can see all of your tickets on the My Tickets page.

Hope that helps.

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