Community

Hello,

Thank you for your message and thank you for using Remote Utilities!

1. Does my support level remain at Mini? What if RemoteUtilies gets a major release after my 1 yr but I do not upgrade to that major release version? Is my support level remain at Mini?

Yes, your support level will remain at MINI level even if you don't upgrade to the next major version, i.e. once you apply the license to your account, you stay at this support level unless you upgrade to another license tier. In addition, please note that our support is provided for free for all license types. For more information please also see our Support Policy.

2. What if RemoteUtilities discovers a security issue after my 1 year anniversary? Do I have do a paid upgrade to get the security update?

In case if we discover a security issue we will do our best to provide a solution that would allow all our users to update to the version with the implemented fix. However, please note that version 6 of Remote Utilities has been around for 7 years and all the minor updates released during that time (6.10.10.0 was the last stable release for version 6) were free for all customers in accordance with our Support Policy.

Please let us know if you have more questions.