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I have been using the software for over 3 years, without any issues. However in the this week none of my clients are available, and neither is the host on my PC.

Hi i have lost connectivity to number of hosts using your servers also, i can access most with Google remote desktop , and the icon is greyed out on all of them, some of  the hosts are connected via 4G data devices and some fixed line connections, i am In Australia this started a few hours ago my time
cheers

UPDATE .. they have now reconnected, must have been a glitch in the Matrix ..

Hi guys - I'm having the same issues as above - I'm also in Australia although I don't know if this is part of the problem.
I have flushed my DNS cache and turned off my windows firewall - nothing so far has fixed the issue.
I have 2 computers that I run the viewer on (1 is a backup) so when my primary computer failed to show my clients as online I then went to my secondary computer which was working. The problem is that my address book was not up to date, so I copied y address book from my main computer onto my secondary as I have done countless times.
My secondary computer now ALSO refuses to show my clients as online or connect to any clients.
I've also tried to now revert the address book to the previous (working) version and still no luck on either computer.
This is definitely not something that is environment related ... help please!!!

Update from me, one of my clients which happens to be in my workshop is still not connecting , our Internet Provider is iInet , Asaf what is you provider wondering if thats a possible issue, my unit  is in a corporate environment., all my other clients which are connected are various connection methods etc but not through that particular provider

Keith - my clients are mostly home based so generally NBN connections across the spectrum. My home connection is TPG NBN... I've now tried to change my DNS settings on my machine to point to the google server (8.8.8.8) but that didn't do anything :(

Keith - have you made any changes to your address book in the last couple of days? as I mentioned my backup computer seemed to be working fine until I updated the address book, then it stopped...

as an experiment i generated a new ID on the client which it did restarted the host , no connection still. what is interesting is the client can connect to servers to get a new ID so yes its a bit baffling. i will talk with our IT people Monday to see if changes have been done to our network,

As to your question no no changes to address book i have 22 clients except to the test i just did

Keith - do you have an agent running on the computer you use the viewer on? I do...  so this is even stranger...
As my primary PC was unusable, I brought up my secondary and could still see and connect to the primary computer before I updated my address book, even though the primary computer's agent was showing as grey on the primary and showing as online on my secondary.
Now that I've updated the address book on my secondary It no longer shows my primary as online and I can't connect to it either. My primary agent still shows as grey on the primary pc

Keith - are you using an internal RUT Server or the internet based server? I use the internet server