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cannot drag the licence key

Ajay Talwar, User (Posts: 2)

Oct 15, 2021 5:19:24 pm EDT

On 9/6/21 I upgraded my license to version 7. Its a 1 tech starter key. But I cannot drag the key, either to the license storage in the viewer or to the box in the online account to upgrade my support level. Am I missing something?

Thanks

Ajay

Conrad Sallian, Support (Posts: 3049)

Oct 16, 2021 9:26:49 am EDT

Hi Ajay,

Thank you for your message.

Instead of dragging the key try clicking on the drop area to open a standard "Open" dialog window and navigate to the key's location.

If you still have difficulty adding your key to your online account please let me know.

Ajay Talwar, User (Posts: 2)

Oct 16, 2021 11:35:52 am EDT

Support level: Starter

Conrad Sallian wrote:

Hi Ajay,

Thank you for your message.

Instead of dragging the key try clicking on the drop area to open a standard "Open" dialog window and navigate to the key's location.

If you still have difficulty adding your key to your online account please let me know.

Conrad

Thanks for your reply. I realized I was trying to add my V7 key to the V6 viewer. I upgraded my viewer and all is well now.

Thanks again

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