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How can I get previous version of Viewer?

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Mark Liquorman, User (Posts: 10)

Jan 03, 2022 5:23:58 pm EST

I recently upgraded my version of Viewer to 7.1.1.0 after being prompted when I opened it up. Unfortunately, I had to connect with a client who has older version of Host, so it wouldn't allow me to do a File Transfer. Are prior versions of Viewer downloadable? I thought I could stick it on another computer I don't use much "just in case" such a situation happens again so I can do what I need to do and worry about upgrading them later.

On a related note, is there an easy way to get and install latest version of Agent?

Conrad Sallian, Support (Posts: 3049)

Jan 03, 2022 6:12:05 pm EST

Hi Mark,

Yes, File Transfer mode won't work if you are connecting from v7 to v6. Version 6 is still avialable for download though. You can find it here.

Sorry for the inconvenience with File Transfer. Unfortuantely, in order to fix some issues with this connection mode (namely, slow folder browsing) we had to re-write it from scratch in version 7. Hence incompatibility.

Conrad Sallian, Support (Posts: 3049)

Jan 03, 2022 6:13:53 pm EST

On a related note, is there an easy way to get and install latest version of Agent?

There is a permalink which always points at the latest Agent version:
https://www.remoteutilities.com/download/agent/

Mark Liquorman, User (Posts: 10)

Jan 03, 2022 6:23:51 pm EST

Support level: Starter

Thanks Conrad! I understand why the incompatibility, and it really isn't a big issue. I just want to be covered in that emergency situation where I need to send a program update and for whatever reason can't get their host/agent updated.

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