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Confused about Self Hosted Server / Agent Connection

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Rich J, User (Posts: 3)
Jan 15, 2022 9:32:58 am EST
Support level: Free or trial
I am trying to setup a connection directly fr om multiple clients (Windows 10) to the RU Server, but connectivity is not working.  The agents never try to communicate to "connect.richtechtv.com"

  • I installed the RU Server on a Server 2012R2 Machine (Patched to Dec 2021)
  • I installed the free license trial with the "License Key Deployment"
  • I setup my port forward
  • DNS Entries are configured connect.richtechtv.com

Wh ere do you tell the client to connect to "connect.richtechtv.com"? I haven't see the option all I see under configuration is Internet-ID, shouldn't there be "Direct Connection over Internet" Option?

Running Version: 7.1.2.0
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Confused about Self Hosted Server / Agent Connection
Rich J, User (Posts: 3)
Jan 15, 2022 9:50:12 am EST
Support level: Free or trial
I was able to manually set connect.richtechtv.com on the client host in question and I now see connections to server.  

In addition the status changes from "Online" to "unknown" every 60 seconds or so.

Confused about Self Hosted Server / Agent Connection - 15 Jan 2022 09:52:28

Confused about Self Hosted Server / Agent Connection - 15 Jan 2022 09:51:36

However, I still am unable to connect to the the client machine.
Edited:Rich J - Jan 15, 2022 9:57:41 am EST
Rich J, User (Posts: 3)
Jan 15, 2022 10:33:26 am EST
Support level: Free or trial
I figured out the issue I had to change the configuration on the client within the console as well.  I figured with the "Authentication Password" that those changes would automatically flow from the Windows Client up to the console directly.
Pauline, Support (Posts: 2868)
Jan 17, 2022 4:00:18 pm EST
Hello Rich,

Thank you for your message.

I'm glad to hear you've figured out the issue and it works for you now! When using the self-hosted RU Server for Internet-ID connections please make sure to specify the server's address on both sides of the connection as described here.

Please let us know if you have other questions.
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