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Unable to connect using IP address

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Norbert Adam, User (Posts: 2)

Feb 08, 2022 1:56:03 am EST

Wondering if anyone can help me with this. We have been using RU for quite some time now but it never worked over IP addresses on our local network. We use Viewer on Macs and connect to Windows hosts (I did try Win to Win connection via IP and it failed)
I can't figure out what could be wrong, ideally, it should be working with default settings, right?
I have a guess maybe our router address have something to do with it, it is not the default 192.168.1.1, but 192.168.8.1, other than that I have no idea. Any suggestions?
(I'm using all the newest versions of host and viewer)

Pauline, Support (Posts: 2870)

Feb 08, 2022 9:43:01 am EST

Hello Norbert,

Thank you for your message.

Please try referring to this Direct connection troubleshooting guide and see if any of the solutions provided there help to resolve the issue.
In case if following the troubleshooting guide does not help, please feel free to provide us the Host log files that you can locate in the following folder:
C:\Program Files (x86)\Remote Utilities - Host\Logs\
You can send the log files to support@remoteutilities.com or submit them in the ticket in the Ticket System.

Looking forward to your reply.

Norbert A., User (Posts: 2)

Feb 09, 2022 1:37:03 pm EST

Support level: Starter

Thank you, this did the trick, it was the antivirus software.

Pauline, Support (Posts: 2870)

Feb 09, 2022 1:46:08 pm EST

Hello Norbert,

I'm glad to hear we were able to help!

Please feel free to post another message if you have more questions.

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