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Unable to Update Viewer Version 7.0.2.0 to Version 7.1.2.0

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Keith Timmins, User (Posts: 6)
Feb 12, 2022 9:33:51 am EST
Support level: Free or trial
Hello, I am using Windows 11 with Viewer version 7.0.2.0.  I get a message to update, but when I try, the update fails with the message can not remove old version. Unable to Update Viewer Version 7.0.2.0 to Version 7.1.2.0 - 12 Feb 2022 09:27:58Unable to Update Viewer Version 7.0.2.0 to Version 7.1.2.0 - 12 Feb 2022 09:28:23Unable to Update Viewer Version 7.0.2.0 to Version 7.1.2.0 - 12 Feb 2022 09:28:51Unable to Update Viewer Version 7.0.2.0 to Version 7.1.2.0 - 12 Feb 2022 09:29:15
I have taken screenshots of the process, can you help please
Regards Keith
Pauline, Support (Posts: 2870)
Feb 14, 2022 9:28:59 am EST
Hello Keith,

Thank you for your message.

Please try using this Microsoft Troubleshooter Tool and see if it helps to resolve the issue. This tool helps you to automatically repair issues when you're blocked fr om installing, updating or removing software. Simply download the troubleshooter tool from the link above, run it on the Viewer machine wh ere the issue occurs and follow the steps provided by the wizard.

Hope that helps.
Keith Timmins, User (Posts: 6)
Feb 15, 2022 4:30:08 am EST
Support level: Free or trial
Hi Pauline
Thank you, this tool fixed the problem immediately
Regards Keith
Pauline, Support (Posts: 2870)
Feb 15, 2022 3:03:16 pm EST
Hello Keith,

I'm glad to hear we were able to help!

Please feel free to post another message if you have more questions or need our further assistance.
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