Hello John,
Thank you for your message.
Please note that I've replied to your email from an email address m******@*****l.com yesterday, soon after you've emailed us to the support address. I'll copy the email's content here as well just in case:
I've checked in our system and I see that there were two emails successfully sent to the email address mtrsoft@fitall.com earlier today. I've tried re-sending an email to the same email address just in case — could you please double-check it once again to see if you've received it? If there's still no email, then it might be caused by your email provider blocking the emails — in this case, please try using another email address hosted with another provider (for example, Gmail).
It seems like your email provider is mistakenly blocking any emails coming from addresses with the domain
*remoteutilities.com, hence why you haven't received the license key emails as well as our response. Please double-check with your email provider to see if they're blocking emails from us and ask them to remove our email addresses from their blocklist.
Alternatively, as a temporary solution, please try using another email address hosted with another provider in order to generate your license key (for example Gmail).
Hope that helps.
