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Unable to connect to host

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Edgaras Zinkevicius, User (Posts: 2)

Apr 22, 2022 5:42:31 am EDT

Hi. I have two logins - and one have stopped connecting IN. Other people can connect normally. Just getting message Unable to connect.. and Host goes Offline after not success login. 10seconds and Host again online trying to login and gives me same error.. unable to connect.. another servver works ok this suddenly not stopped working.
What i did/tried: Reinstalled RU.. Installed older version of RU.. Updated windows.. Updated Drivers.. Turn off/on PC.. Network Reset.. Window IP Release/Renew.. Nothing works..

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Pauline, Support (Posts: 2868)

Apr 22, 2022 4:33:53 pm EDT

Hello Edgaras,

Thank you for your message.

Please make sure that your remote Hosts are also updated to the latest version 7.1.2.0 as well since it will not be possible to connect to Hosts of version 6 using Viewer registered with a free license key or running in a trial mode. For more information on this please see this page.
In order to update your remote Hosts, please download the installation file for the latest version of Host on this page, run it on the remote Host machine and follow the steps provided by the wizard.

Hope that helps.

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