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I can't remove the "Your computer has been connected to a remote sessi

donpowell Don, User (Posts: 9)

Aug 18, 2022 9:27:35 am EDT

I have a Pro license for 10 users and some of my computers are just fine and then others have this stupid window that covers up a vital area.

How do I get rid of it? I have gone into Viewer, Help, License on all of the computers and they all show my Pro license.

Is there somewhere in Host to verify the license?

donpowell Don, User (Posts: 9)

Aug 18, 2022 9:47:44 am EDT

Support level: Free or trial

I found it. I had to reboot my computer (restarting the Host service did not do it). Now why, after 3 years of not seeing this banner did it just appear overnight is beyond me but at least it is gone now.

Pauline, Support (Posts: 2868)

Aug 18, 2022 10:16:52 am EDT

Hello Don,

Thank you for your message.

I'm glad to hear it works for you now!

Please feel free to post another message if you have more questions or need our assistance. We're always happy to help.

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