Community


Remote utilities Not show pop up widows

Links used in this discussion
johnran, User (Posts: 120)
Sep 29, 2022 5:30:40 am EDT
So why does Remote utilities Not show pop up windows ?  for instance If you open say outlook 2013-2019 and click on file then on account settings you will get a pop up box but Remote Utilities won’t show it for some reason. Why?
Attached Files
Remote utilities Not show pop up widows
Pauline, Support (Posts: 2869)
Sep 29, 2022 12:26:18 pm EDT
Hello,

Thank you for your message.

Please try enabling the Capture alpha-blending windows feature in the Connection properties window -> Additional properties tab and see if this helps to resolve the issue. Please make sure to fully close any active sessions before enabling the feature and re-connect to the remote Host afterwards.

Please let us know if the issue persists.
johnran, User (Posts: 120)
Sep 29, 2022 2:21:57 pm EDT
That did it .. thank you!

* Website time zone: America/New_York (UTC -5)