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Abhinav Mehrotra, User (Posts: 3)

Dec 28, 2022 6:02:13 pm EST

Support level: Free or trial

Already tried uninstalling. Folder in Program Files was already deleted. Restarted computer.

Please advise.

Pauline, Support (Posts: 2868)

Dec 28, 2022 6:58:06 pm EST

Hello Abhinav,

Thank you for your message.

Please try the following and see if this helps to resolve the issue:
1. Fully exit the Viewer (File -> Exit).
2. Locate the folder %appdata%\Remote Utilities Files\ and delete the file config_4.xml.
3. Restart Viewer. This will re-create the configuration file and should help with the issue.

Please let us know if the issue persists.

Abhinav Mehrotra, User (Posts: 3)

Dec 28, 2022 7:06:19 pm EST

Support level: Free or trial

Thanks. That seems to have worked.

I assume there is no way to retrieve the connections i had before the uninstall. Just checking.

Thanks anyway.

Pauline, Support (Posts: 2868)

Dec 29, 2022 10:05:41 am EST

Hello Abhinav,

I'm glad it helped!

You can try restoring your address book from an automatically created backup file as described here if you haven't removed the backup folder previously as a part of uninstallation process.

Let us know if you have more questions.

Abhinav Mehrotra, User (Posts: 3)

Dec 29, 2022 10:17:37 am EST

Support level: Free or trial

That helped. Thanks.

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