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[ Closed ] [Resolved] Bookmarks for file transfer

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Stuart Bensusan, User (Posts: 4)

Jan 31, 2023 10:34:59 am EST

I am using free trial version of viewer.

To transfer files, I want to set up bookmarks on the viewer computer.

I do everything, confirm name and path, but then the bookmark does not show.

HELP!!

Pauline, Support (Posts: 2886)

Jan 31, 2023 12:35:02 pm EST

Hello Stuart ,

Thank you for your message.

Do you mean that you can't see the previously created bookmarks when clicking the asterisk button as described here? Could you please let us know if you're using the latest version of both Viewer and Host?

Looking forward to your reply.

Stuart Bensusan, User (Posts: 4)

Jan 31, 2023 1:37:14 pm EST

Support level: Free or trial

Yes, that is exactly what I am saying. I set up the bookmark, including confirmation of name and lonk and then save.

I them try to see the bookmark by pressing * and cannot.!

Both viewer and host are 7170.

Pauline, Support (Posts: 2886)

Jan 31, 2023 2:37:43 pm EST

Hello Stuart ,

Thank you for the clarification.

We will test this out in our environment to see if we're able to reproduce the issue.

I'll let you know once there are any updates on the issue or if we need more information.

Stuart Bensusan, User (Posts: 4)

Jan 31, 2023 2:56:24 pm EST

Support level: Free or trial

I would be happy for you to connect to my computer to see the problem.

Pauline, Support (Posts: 2886)

Jan 31, 2023 7:07:20 pm EST

Hello Stuart,

Thank you for your message.

Unfortunately, free license users are not eligible for remote sessions. However, I've already forwarded the issue to our developers and asked them to provide input in case if we can in case if we're able to provide a fix for it or identify what's causing the issue.

I'll get back to you as soon as I hear back from our developers.

Stuart Bensusan, User (Posts: 4)

Feb 06, 2023 11:10:55 am EST

Support level: Free or trial

Is there any update on this? I have tried uninstalling and then re-installing the viewer but no change.

Pauline, Support (Posts: 2886)

Feb 06, 2023 12:22:29 pm EST

Hello Stuart,

Thank you for your patience.

I'll check with our developers if there's an update on this issue. Meanwhile, could you please let me know if you've tried performing a complete uninstall as described here? Could you try deleting the file config_4.xml from the folder C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ and see if this might help to resolve the issue (please note that you will need to register your Viewer once again).

Let us know if this helps.

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