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[ Closed ] [Resolved] Windows 10 7.1.7.0 not able to connect to hosts with viewer

jon otto, User (Posts: 13)

Feb 12, 2023 9:17:44 am EST

Support level: Free or trial

Am I the only one who cannot connect to hosts with windows 10 viewer at version 7.1.7.0?

Dmitry D, User (Posts: 2)

Feb 12, 2023 9:46:01 am EST

Support level: Free or trial

I have the same problems today. I can connect by IP but not via ID. What is going on?

Robert Mordzon, User (Posts: 2)

Feb 12, 2023 10:50:56 am EST

Support level: Free or trial

Same problem

__437 Connection #570284. Connection to "380-988-656-837". Mode: <Authorization>. Connecting...
12-02-2023__14:15:54__438 InetConnection #570284. Internet connection to 380-988-656-837 (108.170.31.210:5655).
12-02-2023__14:15:54__600 InetConnection #570284. Method "Connect" - OK. 380-988-656-837 connected to ID server: 108.170.31.210.
12-02-2023__14:15:56__499 InetConnection #570284 - 380-988-656-837 need. Server version: 0
12-02-2023__14:16:11__500 InetConnection #570284. Socket error. Name: "380-988-656-837", host: "108.170.31.210:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
12-02-2023__14:16:11__501 Connection #570284. Connection to "380-988-656-837" failed. Mode: <Authorization>.
12-02-2023__14:16:11__501 Context #570284 removed. Mode: <Authorization>.

Edited:Robert Mordzon - Feb 12, 2023 10:55:56 am EST

Pauline, Support (Posts: 2868)

Feb 13, 2023 10:24:26 am EST

Hello everyone,

Thank you for your message.

Unfortunately, there was a minor issue with one of our servers. However, that was already fixed and all our servers are up and running again. Sorry for the inconvenience. Could you please check if you're able to connect to your Hosts?

Let us know if the issue still persists.

jon otto, User (Posts: 13)

Feb 13, 2023 10:29:00 am EST

Support level: Free or trial

All Is good this morning. Thank you. Jon otto

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