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[ Closed ] [Resolved] Fixed: Windows 10 and Sound Capture Issues

Keith Thompson, User (Posts: 1)

Feb 15, 2023 2:31:52 pm EST

Just wanted to post if this may help someone. I am using Windows 10 home edition 22H2 on my host and Windows 10 Pro 21H2 on the viewer. I am using version 7.1.7.0 of Remote Utilities for the host and viewer.

The issue I was having is distorted / garbled audio when using Sound Capture.

I am using a Realtek audio device (Lenovo laptop). Default - Realtek driver 6.0.9088.1 and it was 'terrible'. The audio was just bad and all sorts of issues.

I updated the driver with Microsoft Driver 10.0.19041.264 dated 5/9/2020 and it works perfectly. I am using 16 bit 48000 Hz (DVD Quality) as that is the only option it will allow me to use. I have disable all enhancements turned on.

Pauline, Support (Posts: 2830)

Feb 15, 2023 3:29:16 pm EST

Hello Keith,

Thank you for your message and for sharing your input.

Hopefully, this will be useful for other users if they happen to encounter similar issues.

Please feel free to post another message if you have questions or need our assistance.

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