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[ Closed ] [Resolved] down again March 13th

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Conrad Sallian, Support (Posts: 2991)

Mar 13, 2023 10:49:44 am EDT

Hi Martin,

Yes, of course. As previously it could be affecting one of the servers. We are currently looking into the problem and trying to determine which one. Thank you for your support.

John Matos, User (Posts: 2)

Mar 13, 2023 10:56:49 am EDT

Support level: Free or trial

I'm having the same issue, not being able to connect to my remote computers. At first it couldn't find then, now it finds them but connections are timing out. Computers are in Massachusetts & I'm currently on vacation in Cape Coral, FL. Is there an ETA??

Edited:John Matos - Mar 13, 2023 10:57:12 am EDT

Conrad Sallian, Support (Posts: 2991)

Mar 13, 2023 11:04:20 am EDT

John Matos wrote:

I'm having the same issue, not being able to connect to my remote computers. At first it couldn't find then, now it finds them but connections are timing out. Computers are in Massachusetts & I'm currently on vacation in Cape Coral, FL. Is there an ETA??

Hi John,

The server to blame has been pinpointed. ETA - 30 to 60 min.

Sorry for the inconvenience.

james cab, User (Posts: 3)

Mar 13, 2023 11:18:44 am EDT

Support level: Free or trial

Same problem here in SW Florida

Conrad Sallian, Support (Posts: 2991)

Mar 13, 2023 11:32:26 am EDT

Please, check the connection now. Thanks.

jon otto, User (Posts: 13)

Mar 13, 2023 11:50:59 am EDT

Support level: Free or trial

We are working as expected in Arizona. Thank you.

Martin Nosal, User (Posts: 6)

Mar 13, 2023 11:55:26 am EDT

Support level: Free or trial

We are back up and running. Thanks RU Team

John Matos, User (Posts: 2)

Mar 13, 2023 12:30:36 pm EDT

Support level: Free or trial

Hello Conrad Sallian,

Now back and working. Thank you so much for keeping up updated & fixed on a timely fashion.

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