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[ Closed ] [Resolved] Ghost image when connected

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Max Fecko, User (Posts: 2)
Mar 23, 2023 12:33:33 pm EDT
Support level: Free or trial
V 7.1.7.0

When connecting to remote site, a ghost label appears on the lower right part of the screen letting us know we're connected.  Is there any way to eliminate this ?
Pauline, Support (Posts: 2886)
Mar 23, 2023 1:34:24 pm EDT
Hello Max,

Thank you for your message.

The connection notification banner is persistent and cannot be hidden or disabled. The banner is only displayed when you connect to a remote Host using Viewer registered with a free license key or in trial mode and use Internet-ID connection. Unfortunately we had to implement this banner as an additional security measure against malicious use of the software.
Currently the message can only be removed when connecting to a remote Host via Direct connection or fr om a Viewer registered with any commercial license.
We plan to implement some improvements that will allow users to hide this notification banner on the Viewer's side and change the corner wh ere the notification banner is displayed - these features will be available in one of our future updates.

Hope that helps.

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