Community


[ Closed ] [Resolved] Sound Capture Issues

Links used in this discussion
Jesus Avila, User (Posts: 1)
May 07, 2023 2:47:43 pm EDT
Support level: Free or trial
Hi, quick question.

When using the Sound Capture function, I only get audio on the viewer side. Is there an option to hear sound on both viewer and host machines?
Pauline, Support (Posts: 2870)
May 10, 2023 5:32:43 pm EDT
Hello Jesus,

Thank you for your message.

Do you mean that you can only hear playback of the sounds from the remote Host machine and you would like to be able to hear playback from Viewer computer on the Host side as well? If this is the case, unfortunately, it's not how the Sound Capture feature works.
If you'd like to hear sounds from Host on your Viewer machine and vice versa, you can try using the Voice Chat connection mode - this way both Viewer and Host should be able to hear each other, but please note that this connection mode is mainly meant for voice calls.
If you mean something else, please let us know.

Hope that helps.

* Website time zone: America/New_York (UTC -5)