Hello Bo,
Thank you for your message.
Could you please verify that our website
remoteutilities.com as well as DNS name
id.remoteutilities.com are reachable from the remote Host location? In addition, please make sure that at least one of the outbound TCP ports
5655 and/or 443 is opened and not used by any other software. For more information on ports please see
this page.
In addition, please see if any of the solutions suggested in
this guide might help to resolve the issue as well.
Hope that helps.
