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Socket error; EIdReadTimeout

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Jack Lee, User (Posts: 1)
Oct 03, 2023 8:25:46 am EDT
Support level: Free or trial
The remote computer is online but cannot be connected.

The Viewer logs show a Socket error and a EIdReadTimeout.
03-10-2023__12:02:11__571 InetConnection #620360. Socket error. Name: "user", host: "xx.xx.xx.x:5655". Exception class: "EIdReadTimeout". Message: "Read timed out.".
03-10-2023__12:02:11__572 Connection #620360. Connection to "user" failed. Mode: <Command (command: 22)>.
03-10-2023__12:02:11__573 Context #620360 removed. Mode: <Command>.

Could the support team look into the issue?　
Pauline, Support (Posts: 2870)
Oct 03, 2023 6:15:08 pm EDT
Hello Jack,

Thank you for your message.

Before we proceed to further troubleshooting, please see if any of the solutions provided on this page help to resolve the issue.
If the issue still persists, please feel free to send us the latest Host logs to support@remoteutilities.com.

Hope that helps.
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