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Problems installing the host.

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EDGAR GARCIA, User (Posts: 1)

Feb 29, 2024 3:02:13 pm EST

Windows 64. Version 7.2.2 of remote utilites. After the last update, the host went offline. I ran Start Host with no success. The app was uninstalled and reinstalled. Now I have an error message saying the item 'rutserv.exe' that this shortcut refers to has been changed or moved. I had removed, restart the pc, download the app, and installed it again for several times with no success.

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Pauline, Support (Posts: 2870)

Feb 29, 2024 5:10:20 pm EST

Hello Edgar,

Thank you for your message.

Please try using this Microsoft tool that can help to automatically fix issues when you’re blocked from installing/updating or removing software. Just download the troubleshooting, run it on your Host machine and follow the steps provided by the wizard.

Hope that helps.

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