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Win11 host always showing off line

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Snowbound, User (Posts: 10)

Aug 22, 2024 6:22:43 pm EDT

Have a Win10 host on free account that for some reason is always showing off live in my address book. Stopped and restarted the host without any effect.

Pauline, Support (Posts: 2870)

Aug 23, 2024 3:10:29 pm EDT

Hello,

Thank you for your message.

Could you please double-check what is displayed in your Host Setting for its connection status as described in this guide? Make sure that the server used for this Host and set up in its settings matches with the server listed for this connection in your address book.

Let us know if this helps.

Snowbound, User (Posts: 10)

Aug 23, 2024 3:41:32 pm EDT

Support level: Free or trial

I found out what the problem was. I am trying out controld (www.controld.com) DNS service. I enabled their Malware filter in my account and it was blocking id72.remoteutilities.com and server.remoteutilities.com. It like other DNS services never tells the user it has blocked something. I discovered what the issue was and put in a rule to all those lookups to complete.

Pauline, Support (Posts: 2870)

Aug 23, 2024 5:40:08 pm EDT

Hello,

I'm glad to hear you've figured out the issue and it works for you now!

Please feel free to contact us again if you have any questions or need our assistance.

Thank you!

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