Community
SSL Issues While Launching Viewer
Alex Reyes,
User (Posts: 4)
Oct 02, 2024 11:10:57 pm EDT
Support level: Free or trial
I recently discovered in my logs that I had this SSL certificate issue during the program (RUT Viewer's) initiation. Can you please assist me in fixing this issue?
We use a RUT Server (3.3.5.0) and Viewer/Hosts (7.5.1.0). I can still access the server and hosts on my S2S/P2S VPN tunnel so that the data would be encrypted regardless, but the\ SSL issue with the application brings in a new security risk.
Below is the log:
We use a RUT Server (3.3.5.0) and Viewer/Hosts (7.5.1.0). I can still access the server and hosts on my S2S/P2S VPN tunnel so that the data would be encrypted regardless, but the\ SSL issue with the application brings in a new security risk.
Below is the log:
02-10-2024__19:10:25__691 EIdOSSLCouldNotLoadSSLLibrary
02-10-2024__19:10:25__691 Could not load SSL library.
02-10-2024__19:10:25__691 date/time : 2024-10-02, 14:10:24, 555ms
computer name : xxxx
user name : xxxx
operating system : Windows 11 x64 build 22631
system language : English
system up time : 14 days 17 hours
program up time : 3 seconds
processors : 8x 11th Gen Intel® Core i7-1185G7 @ 3.00GHz
physical memory : 2402/16226 MB (free/total)
free disk space : (C:) 168.46 GB
display mode : 2256x1504, 32 bit
process id : $5da4
allocated memory : 103.33 MB
largest free block : 1.08 GB
executable : rutview.exe
exec. date/time : 2024-09-18 22:50
version : 7.4.1.0
callstack crc : $2e142da6, $efaf7d57, $efaf7d57
exception number : 1
exception class : EIdOSSLCouldNotLoadSSLLibrary
exception message : Could not load SSL library.
thread $6098 (TDefenceThread):
0133b4d3 +053 rutview.exe IdSSLOpenSSL 3204 +5 TIdSSLContext.Create
0133ab34 +018 rutview.exe IdSSLOpenSSL 2932 +2 TIdSSLIOHandlerSocketOpenSSL.Init
0133a7c9 +01d rutview.exe IdSSLOpenSSL 2800 +3 TIdSSLIOHandlerSocketOpenSSL.ConnectClient
012e2c8f +063 rutview.exe IdIOHandlerSocket 369 +13 TIdIOHandlerSocket.Open
0133a8ef +007 rutview.exe IdSSLOpenSSL 2846 +1 TIdSSLIOHandlerSocketOpenSSL.Open
012de83c +258 rutview.exe IdTCPClient 328 +54 TIdTCPClientCustom.Connect
0134bf91 +1f9 rutview.exe IdHTTP 1932 +46 TIdCustomHTTP.CheckAndConnect
0134c565 +575 rutview.exe IdHTTP 2129 +180 TIdCustomHTTP.ConnectToHost
0134e4ca +14e rutview.exe IdHTTP 3170 +23 TIdCustomHTTP.DoRequest
0134e331 +055 rutview.exe IdHTTP 3139 +1 TIdCustomHTTP.Get
0134e265 +065 rutview.exe IdHTTP 3127 +3 TIdCustomHTTP.Get
0134a1fa +02e rutview.exe IdHTTP 1136 +1 TIdCustomHTTP.Get
020c9703 +153 rutview.exe Defence 64 +25 TDefenceThread.Execute
00cfdd5b +02b rutview.exe madExcept HookedTThreadExecute
00cfddc6 +096 rutview.exe madExcept HookedTThreadExecute
00d8fc29 +049 rutview.exe System.Classes 16396 +18 ThreadProc
00d8fc8c +0ac rutview.exe System.Classes 16425 +47 ThreadProc
00c4b1f4 +028 rutview.exe System 25848 +45 ThreadWrapper
00cfdc41 +00d rutview.exe madExcept CallThreadProcSafe
00cfdca6 +032 rutview.exe madExcept ThreadExceptFrame
00cfdd1c +0a8 rutview.exe madExcept ThreadExceptFrame
76527ba7 +017 KERNEL32.DLL BaseThreadInitThunk
>> created by main thread ($5cc0) at:
00d8fcf0 +018 rutview.exe System.Classes 16454 +1 TThread.Create
main thread ($5cc0):
00000000 +ff382f94 rutview.exe madStackTrace +0 StackAddrToStr
>> stack will be calculated soon
cpu registers:
eax = 0bb9b810
ebx = 01335901
ecx = 00000000
edx = 032d1bf0
esi = 0c9ab780
edi = 00000000
eip = 0133b4d8
esp = 0d14f50c
ebp = 0d14f564
stack dump:
0d14f50c d8 b4 33 01 de fa ed 0e - 01 00 00 00 07 00 00 00 ..3.............
0d14f51c 20 f5 14 0d d8 b4 33 01 - 10 b8 b9 0b 01 59 33 01 .....3......Y3.
0d14f52c 80 b7 9a 0c 00 00 00 00 - 64 f5 14 0d 3c f5 14 0d ........d...<...
0d14f53c 48 f5 14 0d 08 a8 c4 00 - 64 f5 14 0d 78 f5 14 0d H.......d...x...
0d14f54c e7 a9 c4 00 64 f5 14 0d - 80 b7 9a 0c 00 df 7f 0c ....d...........
0d14f55c 70 b9 ca 0b 00 00 00 00 - 98 f5 14 0d 39 ab 33 01 p...........9.3.
0d14f56c 00 df 7f 0c 70 b9 ca 0b - ce a7 33 01 ac f5 14 0d ....p.....3.....
0d14f57c e7 a9 c4 00 98 f5 14 0d - 00 00 00 00 00 df 7f 0c ................
0d14f58c 70 b9 ca 0b 00 00 00 00 - 70 b9 ca 0b e0 f5 14 0d p.......p.......
0d14f59c 95 2c 2e 01 70 b9 ca 0b - f4 a8 33 01 42 e8 2d 01 .,..p.....3.B.-.
0d14f5ac b8 f5 14 0d e7 a9 c4 00 - e0 f5 14 0d e8 f5 14 0d ................
0d14f5bc 08 a8 c4 00 e0 f5 14 0d - 00 00 00 00 00 df 7f 0c ................
0d14f5cc 00 00 00 00 00 00 00 00 - 00 df 7f 0c 00 00 00 00 ................
0d14f5dc 00 c6 0b 05 24 f6 14 0d - 97 bf 34 01 f4 f5 14 0d ....$.....4.....
0d14f5ec a1 bf 34 01 24 f6 14 0d - 2c f6 14 0d 08 a8 c4 00 ..4.$...,.......
0d14f5fc 24 f6 14 0d 00 00 00 00 - 00 df 7f 0c 00 00 00 00 $...............
0d14f60c 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
0d14f61c b0 dc 6a 0c 00 c6 0b 05 - 60 f6 14 0d 6a c5 34 01 ..j.....`...j.4.
0d14f62c 68 f6 14 0d 08 a8 c4 00 - 60 f6 14 0d 80 f6 14 0d h.......`.......
0d14f63c 00 00 00 00 b0 b6 b9 0b - 00 00 00 00 00 00 00 00 ................
disassembling:
[...]
0133b4bf call -$6e8fa0 ($c52524) ; System.LoadResString
0133b4c4 mov ecx, [ebp-4]
0133b4c7 mov dl, 1
0133b4c9 mov eax, [$13370cc]
0133b4ce call -$86fb3 ($12b4520) ; IdException.EIdException.Create
0133b4d3 > call -$6f0bac ($c4a92c) ; System.@RaiseExcept
0133b4d8 3206 mov byte ptr [esi+$1c], 0
0133b4dc 3207 mov byte ptr [esi+6], 0
0133b4e0 3208 mov dword ptr [esi+$30], 1
0133b4e7 3209 xor eax, eax
0133b4e9 pop edx
[...]
02-10-2024__19:10:25__723 Check ID Connection. Connected...: "xx.xx.xx.xx:5655".
02-10-2024__19:10:25__912 Check ID Connection. Request MsgTransportThread.Send. Host
Alex Reyes,
User (Posts: 4)
Oct 02, 2024 11:20:36 pm EDT
Support level: Free or trial
One thing I wanted to point out is that I see it thinking that the version is 7.4.1.0, but we've upgraded from that version. I've confirmed the version running is the latest one.
Pauline,
Support (Posts: 2868)
Oct 03, 2024 7:24:11 pm EDT
Hello Alex,
Thank you for your message.
Could you please send us your full Viewer logs to support@remoteutilities.com? I will forward them to our developers for a review to see if we’re able to provide any feedback on this.
Looking forward to your reply.
Thank you for your message.
Could you please send us your full Viewer logs to support@remoteutilities.com? I will forward them to our developers for a review to see if we’re able to provide any feedback on this.
Looking forward to your reply.
* Website time zone: America/New_York (UTC -5)