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SSL Issues While Launching Viewer

Support level: Free or trial
I recently discovered in my logs that I had this SSL certificate issue during the program (RUT Viewer's) initiation. Can you please assist me in fixing this issue?

We use a RUT Server (3.3.5.0) and Viewer/Hosts (7.5.1.0). I can still access the server and hosts on my S2S/P2S VPN tunnel so that the data would be encrypted regardless, but the\ SSL issue with the application brings in a new security risk.

Below is the log:

02-10-2024__19:10:25__691 EIdOSSLCouldNotLoadSSLLibrary
02-10-2024__19:10:25__691 Could not load SSL library.
02-10-2024__19:10:25__691 date/time          : 2024-10-02, 14:10:24, 555ms
computer name      : xxxx
user name          : xxxx
operating system   : Windows 11 x64 build 22631
system language    : English
system up time     : 14 days 17 hours
program up time    : 3 seconds
processors         : 8x 11th Gen Intel® Core™ i7-1185G7 @ 3.00GHz
physical memory    : 2402/16226 MB (free/total)
free disk space    : (C:) 168.46 GB
display mode       : 2256x1504, 32 bit
process id         : $5da4
allocated memory   : 103.33 MB
largest free block : 1.08 GB
executable         : rutview.exe
exec. date/time    : 2024-09-18 22:50
version            : 7.4.1.0
callstack crc      : $2e142da6, $efaf7d57, $efaf7d57
exception number   : 1
exception class    : EIdOSSLCouldNotLoadSSLLibrary
exception message  : Could not load SSL library.

thread $6098 (TDefenceThread):
0133b4d3 +053 rutview.exe  IdSSLOpenSSL       3204   +5 TIdSSLContext.Create
0133ab34 +018 rutview.exe  IdSSLOpenSSL       2932   +2 TIdSSLIOHandlerSocketOpenSSL.Init
0133a7c9 +01d rutview.exe  IdSSLOpenSSL       2800   +3 TIdSSLIOHandlerSocketOpenSSL.ConnectClient
012e2c8f +063 rutview.exe  IdIOHandlerSocket   369  +13 TIdIOHandlerSocket.Open
0133a8ef +007 rutview.exe  IdSSLOpenSSL       2846   +1 TIdSSLIOHandlerSocketOpenSSL.Open
012de83c +258 rutview.exe  IdTCPClient         328  +54 TIdTCPClientCustom.Connect
0134bf91 +1f9 rutview.exe  IdHTTP             1932  +46 TIdCustomHTTP.CheckAndConnect
0134c565 +575 rutview.exe  IdHTTP             2129 +180 TIdCustomHTTP.ConnectToHost
0134e4ca +14e rutview.exe  IdHTTP             3170  +23 TIdCustomHTTP.DoRequest
0134e331 +055 rutview.exe  IdHTTP             3139   +1 TIdCustomHTTP.Get
0134e265 +065 rutview.exe  IdHTTP             3127   +3 TIdCustomHTTP.Get
0134a1fa +02e rutview.exe  IdHTTP             1136   +1 TIdCustomHTTP.Get
020c9703 +153 rutview.exe  Defence              64  +25 TDefenceThread.Execute
00cfdd5b +02b rutview.exe  madExcept                    HookedTThreadExecute
00cfddc6 +096 rutview.exe  madExcept                    HookedTThreadExecute
00d8fc29 +049 rutview.exe  System.Classes    16396  +18 ThreadProc
00d8fc8c +0ac rutview.exe  System.Classes    16425  +47 ThreadProc
00c4b1f4 +028 rutview.exe  System            25848  +45 ThreadWrapper
00cfdc41 +00d rutview.exe  madExcept                    CallThreadProcSafe
00cfdca6 +032 rutview.exe  madExcept                    ThreadExceptFrame
00cfdd1c +0a8 rutview.exe  madExcept                    ThreadExceptFrame
76527ba7 +017 KERNEL32.DLL                              BaseThreadInitThunk
>> created by main thread ($5cc0) at:
00d8fcf0 +018 rutview.exe  System.Classes    16454   +1 TThread.Create

main thread ($5cc0):
00000000 +ff382f94 rutview.exe madStackTrace +0 StackAddrToStr
>> stack will be calculated soon

cpu registers:
eax = 0bb9b810
ebx = 01335901
ecx = 00000000
edx = 032d1bf0
esi = 0c9ab780
edi = 00000000
eip = 0133b4d8
esp = 0d14f50c
ebp = 0d14f564

stack dump:
0d14f50c  d8 b4 33 01 de fa ed 0e - 01 00 00 00 07 00 00 00  ..3.............
0d14f51c  20 f5 14 0d d8 b4 33 01 - 10 b8 b9 0b 01 59 33 01   .....3......Y3.
0d14f52c  80 b7 9a 0c 00 00 00 00 - 64 f5 14 0d 3c f5 14 0d  ........d...<...
0d14f53c  48 f5 14 0d 08 a8 c4 00 - 64 f5 14 0d 78 f5 14 0d  H.......d...x...
0d14f54c  e7 a9 c4 00 64 f5 14 0d - 80 b7 9a 0c 00 df 7f 0c  ....d...........
0d14f55c  70 b9 ca 0b 00 00 00 00 - 98 f5 14 0d 39 ab 33 01  p...........9.3.
0d14f56c  00 df 7f 0c 70 b9 ca 0b - ce a7 33 01 ac f5 14 0d  ....p.....3.....
0d14f57c  e7 a9 c4 00 98 f5 14 0d - 00 00 00 00 00 df 7f 0c  ................
0d14f58c  70 b9 ca 0b 00 00 00 00 - 70 b9 ca 0b e0 f5 14 0d  p.......p.......
0d14f59c  95 2c 2e 01 70 b9 ca 0b - f4 a8 33 01 42 e8 2d 01  .,..p.....3.B.-.
0d14f5ac  b8 f5 14 0d e7 a9 c4 00 - e0 f5 14 0d e8 f5 14 0d  ................
0d14f5bc  08 a8 c4 00 e0 f5 14 0d - 00 00 00 00 00 df 7f 0c  ................
0d14f5cc  00 00 00 00 00 00 00 00 - 00 df 7f 0c 00 00 00 00  ................
0d14f5dc  00 c6 0b 05 24 f6 14 0d - 97 bf 34 01 f4 f5 14 0d  ....$.....4.....
0d14f5ec  a1 bf 34 01 24 f6 14 0d - 2c f6 14 0d 08 a8 c4 00  ..4.$...,.......
0d14f5fc  24 f6 14 0d 00 00 00 00 - 00 df 7f 0c 00 00 00 00  $...............
0d14f60c  00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00  ................
0d14f61c  b0 dc 6a 0c 00 c6 0b 05 - 60 f6 14 0d 6a c5 34 01  ..j.....`...j.4.
0d14f62c  68 f6 14 0d 08 a8 c4 00 - 60 f6 14 0d 80 f6 14 0d  h.......`.......
0d14f63c  00 00 00 00 b0 b6 b9 0b - 00 00 00 00 00 00 00 00  ................

disassembling:
[...]
0133b4bf        call    -$6e8fa0 ($c52524)     ; System.LoadResString
0133b4c4        mov     ecx, [ebp-4]
0133b4c7        mov     dl, 1
0133b4c9        mov     eax, [$13370cc]
0133b4ce        call    -$86fb3 ($12b4520)     ; IdException.EIdException.Create
0133b4d3      > call    -$6f0bac ($c4a92c)     ; System.@RaiseExcept
0133b4d8 3206   mov     byte ptr [esi+$1c], 0
0133b4dc 3207   mov     byte ptr [esi+6], 0
0133b4e0 3208   mov     dword ptr [esi+$30], 1
0133b4e7 3209   xor     eax, eax
0133b4e9        pop     edx
[...]
02-10-2024__19:10:25__723 Check ID Connection. Connected...: "xx.xx.xx.xx:5655".
02-10-2024__19:10:25__912 Check ID Connection. Request MsgTransportThread.Send. Host
Support level: Free or trial
One thing I wanted to point out is that I see it thinking that the version is 7.4.1.0, but we've upgraded from that version. I've confirmed the version running is the latest one.
Hello Alex,

Thank you for your message.

Could you please send us your full Viewer logs to support@remoteutilities.com? I will forward them to our developers for a review to see if we’re able to provide any feedback on this.

Looking forward to your reply.

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