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Change website password

Anthony Waddell, User (Posts: 15)

Nov 14, 2024 2:32:34 pm EST

Website remoteutilities.com/support/customer

I want to change my password. It shows my account name and email address, and when I click "Edit profile", it takes me to the screen remoteutilities.com/support/forums/user/6384/edit/ and the page says "Access denied".

Ok, so I log out then log back in, but click the link that says "Forgot your password?" and the next screen requests my email, then when I click submit it says CAPTCHA code is incorrect, but there was no captcha code.

Conrad Sallian, Support (Posts: 3049)

Nov 14, 2024 2:44:10 pm EST

Hi Anthony,

Thank you for your message. We’ll check it out.

We recently updated our website design, so a few small bugs may still appear here and there (usually with forms). Apologies for any inconvenience.

Pauline, Support (Posts: 2868)

Nov 14, 2024 4:37:25 pm EST

Hello Anthony,

Could you please double-check if you’re able to change your password now? We’ve fixed the issue with the website, so you should be able to do it now,

Let us know if this works for you.

Anthony Waddell, User (Posts: 15)

Nov 14, 2024 7:01:15 pm EST

Support level: Free or trial

Yes, it works now. I was able to change my password.

Pauline, Support (Posts: 2868)

Nov 14, 2024 8:21:04 pm EST

Hi Anthony,

I’m glad to hear we were able to help and it works for you now!

Let us know if you have any questions.

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