Hello Dan,
Thank you for your message.
Please see our response in the ticket you’ve submitted.
I’m attaching it here as well, just in case:
It sounds like the update process for Viewer is being mistakenly blocked, potentially by your antivirus software or Windows Security. To resolve this, try adding Viewer to the exception list of your antivirus or Windows Security. Here’s how you can do it:
1.
For Antivirus Software:
- Open your antivirus program.
- Look for settings related to
Exceptions or
Exclusions.
- Add the
Viewer installation folder to the list.
2.
For Windows Security:
- Go to
Start -> Settings -> Privacy & Security -> Windows Security -> Virus & Threat Protection.
- Under Virus & Threat Protection Settings, click
Manage Settings.
- Scroll down to "Exclusions" and select
Add or Remove Exclusions.
- Add the Viewer installation folder.
Once you’ve done this, try running the update again. If the problem persists, you might also want to temporarily disable the antivirus during the update (just don’t forget to re-enable it afterward).
Let us know if this helps.
