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no, or small, desktop display of host laptop, if laptop lid closed

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Keith Kleinstick, User (Posts: 2)

Dec 12, 2024 1:31:06 am EST

I'm Using the latest version of RU, (virgin installation) installed on Win11 Pro pc's, both host and viewer.
If I try and connect to the host laptop, with its lid closed, it endlessly tries to connect but never does.
If I try and connect using RDP (Remote Desktop is enabled on host) and select Full Control, It tries to connect endlessly, at 1920x1080, but never does
If I try and connect (dbl click online icon) using RDP and the lid closed it will connect and show the host desktop but only about 1/2 size instead of the 1920x1080 it should be.
How can I connect to the host's lid closed laptop and display the host laptop desktop, at 1920x1080 on the viewer, without it endlessly trying to connect?

Pauline, Support (Posts: 2887)

Dec 12, 2024 3:33:15 pm EST

Hello Keith,

Thank you for your message.

Have you already tried enabling the Use legacy capture mode feature to see if it helps to resolve the issue? If you haven’t done so yet, please try enabling it following this guide and see if this helps with the issue.

Let us know if this works for you or if the issue persists.

Keith Kleinstick, User (Posts: 2)

Dec 13, 2024 6:19:54 pm EST

Support level: Free or trial

Thank you Pauline,
Unfortunately the Legacy Capture Mode did not work.
However, I found a way.
Log in per normal with the RDC option. That'll get you connected with the default 1024x768 scrn. Then right click on the host PC icon and select Properties/RDP/Configure. There you can change the res under the Display tab. There's a scrn res slider that can go to1920x1080, or full scrn all the way to the right. Click Connect at the bottom, and it will reconnect at the new resolution.
I couldn't get it to work any other way.

Pauline, Support (Posts: 2887)

Dec 13, 2024 8:26:36 pm EST

Hi Keith,

I’m glad to hear you were able to find a workaround and it works for you now!
You can also save the configuration settings for your RDP connection - you just need to close the RDP window after applying changes (instead of clicking Connect and click Save in the connection properties window - this should save the setting for the next time you initiate the connection.

Hope that helps.

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