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Host on line and log on but not get full control

EDGAR GARCIA, User (Posts: 3)

Dec 13, 2024 10:17:39 pm EST

Hi!

The Windows version of the host computer is Windows 10. I can see it on line and try to get full control. However I cant connect to this host computer. It keeps loading. After I close the remote utilities window, I see the computer as a log on computer. See the images. I already unistall the software and reinstalled it, but with the same results. Can you help me with this issue?
Thanks.
Edgar

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Host on line and log on but not get full control

Benny Tucker, User (Posts: 38)

Dec 13, 2024 11:33:45 pm EST

Support level: Plus

Try enabling "Use Legacy Capture Mode" in host settings. It has been known to fix the problem you described.

EDGAR GARCIA, User (Posts: 3)

Dec 14, 2024 11:12:27 am EST

Support level: Free or trial

Thanks! The issue was solved. Now I am getting full control of the host.

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