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Can't create agent with logo on 7.6.2.0 - An Unknown Error Occured

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andonevris Andonevris, User (Posts: 3)

Jan 01, 2025 6:16:07 pm EST

I am trying to create an agent using V7.6.2.0 including a logo but it fails every time with "An Unknown Error Occured"

The image is the same as I used on previous version without issue, it is in .png format. I tried various other images and also .jpg but the same issue.

If I try to create an agent.exe without the logo it works fine

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Conrad Sallian, Support (Posts: 3088)

Jan 02, 2025 2:52:04 pm EST

Hello Andonervis,

Thank you for your message.

Please ensure that Viewer operation is explicitly allowed on the machine and by your ISP. The Viewer needs to be able to contact our website to generate a build.

Also, make sure that you use the latest version to date:
https://www.remoteutilities.com/download/

andonevris Andonevris, User (Posts: 3)

Jan 02, 2025 2:59:58 pm EST

Support level: Starter

As I stated If I create an agent.exe without the logo it works fine so there are no communication issues, It is creating an agent with a logo that is the issue.

I can also generate an msi package, without issue.

And as I already stated I am on V7.6.2.0 which is the latest version.

Conrad Sallian, Support (Posts: 3088)

Jan 02, 2025 3:19:15 pm EST

Please, send us the logo file that you are trying to use. You can send it to support@remoteutilities.com.

Thanks.

andonevris Andonevris, User (Posts: 3)

Jan 02, 2025 3:22:16 pm EST

Support level: Starter

I will open a ticket and attach it there.

Conrad Sallian, Support (Posts: 3088)

Jan 05, 2025 2:45:54 pm EST

Hi Andonevris,

We've updated the configuration server and fixed the issue. The logo integration should work now.

Sorry again for any inconvenience the bug might have caused. Thanks!

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