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MacOS Remote Agent

Graham Wilson, User (Posts: 4)

Jan 15, 2025 4:18:57 am EST

Are their any simple instructions for installing and using the current MacOS version?

I have been using the windows versions of RU for sometime to help family members with computer issues.

One has a Mac and has asked me to help her get her email working again.

Being non technical she is having difficulty making the Mac remote agent go and as I haven't used it before I''m not sure how to advise her as I haven't seen this version in use.

she lives in Melbourne, Australia and I am in Auckland, New Zealand

I am using the current version 7.6.2.0 viewer on windows 11

(I don't really want to reinstall [censored] again)

Thanks
Graham

Conrad Sallian, Support (Posts: 3089)

Jan 15, 2025 5:25:09 am EST

Hi Graham,

Thank you for your message.

Here is how to use the macOS agent (and linux agent for that matter):

- Download the .dmg file
- Double click the downloaded file and drag the agent icon to the applications folder:

MacOS Remote Agent - 15 Jan 2025 05:24:44

- Navigate to the Applications, find 'Remote Utilities Agent.app' and double click/run it.

This will open the Agent window with Internet-ID and password automatically generated, ready to accept connections.

Hope that helps.

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