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RDP resolution settings are not being saved and are not applied
Links used in this discussion
Links used in this discussion
William Higgs,
User (Posts: 2)
Jan 15, 2025 9:15:57 am EST
Support level: Free or trial
Before I begin, yes, I did see the other issues submitted that are similar in nature to the one I am submitting now: when I attempt to connect to a remote host via rdp, the rdp window is extremely small (1024 x 768). However, MY issue is different because, unlike the other posters who experienced rdp resolution issues, when they correctly configured rdp or modified the rdp file with the stored connection, they were able to get rdp to display in full screen mode, whereas my rdp window remains in the 1024 x 768 resolution. See below video were I go through every single step outlined in the other posts and it STILL does not work:
https://youtu.be/K0vpZLXkyk0
https://youtu.be/K0vpZLXkyk0
Pauline,
Support (Posts: 2891)
Jan 15, 2025 6:35:14 pm EST
Hello William,
Thank you for your message.
Please note that RDP is a Microsoft-native solution and Remote Utilities have no control over how exactly it functions. The RDP connection mode that you can see in Remote Utilities Viewer simply runs the Microsoft's RDP client, nothing more.
Here's how you can change the RDP resolution and preserve it every time you connect to a remote Host using RDP:
1. First please make sure to delete all .rdp files from the %appdata%\Remote Utilities Files\rdp_connections folder. In addition, please note, that we do not recommend manually modifying any of the .rdp files.
2. Right-click on the connection in the address book and select Properties.
3. Navigate to the RDP tab and click Configure. This will open the native Microsoft RDC client.
4. Click Show Options, navigate to the Display tab and select the preferred resolution.
5. Get back to the General tab of the RDP window and press Save.
6. Important: Make sure to close the RDC window (do not press "Connect") and click OK in the connection properties window - this will save your connection properties for RDP within Remote Utilities, so that the resolution stays the same every time you use the RDP mode.
Hope that helps.
Thank you for your message.
Please note that RDP is a Microsoft-native solution and Remote Utilities have no control over how exactly it functions. The RDP connection mode that you can see in Remote Utilities Viewer simply runs the Microsoft's RDP client, nothing more.
Here's how you can change the RDP resolution and preserve it every time you connect to a remote Host using RDP:
1. First please make sure to delete all .rdp files from the %appdata%\Remote Utilities Files\rdp_connections folder. In addition, please note, that we do not recommend manually modifying any of the .rdp files.
2. Right-click on the connection in the address book and select Properties.
3. Navigate to the RDP tab and click Configure. This will open the native Microsoft RDC client.
4. Click Show Options, navigate to the Display tab and select the preferred resolution.
5. Get back to the General tab of the RDP window and press Save.
6. Important: Make sure to close the RDC window (do not press "Connect") and click OK in the connection properties window - this will save your connection properties for RDP within Remote Utilities, so that the resolution stays the same every time you use the RDP mode.
Hope that helps.
asdffdsa,
User (Posts: 61)
Jan 17, 2025 1:41:32 pm EST
Support level: Starter
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Edited:asdffdsa - Jan 17, 2025 1:46:45 pm EST
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