Community

Version 7.6.2.0 for host and viewer
Windows 10 22H2

I have installed the "Remote Utilities Printer" driver, but when I go to "Printer Properties" is shows the page size as "Letter", not "A4". How do I change this? My applications are all configured for A4 pages.



Normally, I would click on "Preferences ...", but this driver doesn't have anything useful.
Any suggestions?

I am not in the US. Windows is set up for my country (South Africa). The only "US" setting is for my keyboard. All my printer drivers apart fr om the RU Printer driver are set to their default A4.

I have checked this on several PCs, including one that runs Windows 7. ALL of them default to the incorrect "Letter" size with the RU Printer driver, but other drivers like "PrimoPDF" and "Microsoft Print to PDF" correctly default to A4.

When I print to the "Remote Utilities Printer" the output comes out on the viewer end as Letter size, even when I sel ect an A4 printer like "PrimoPDF".

Applications like Microsoft Access get the page size information fr om the printer driver in use, and the result is that 1-page A4 reports get chopped off at the bottom and become 2 pages.

Where does the  "Remote Utilities Printer" driver get the information to use "Letter" size, or is it hard coded?

Pauline wrote:
I will forward the issue to our developers to see if they can provide any input on this.

Any feedback from the developers?

FWIW, A4 page size is used in most English-speaking and countries *except* the USA (and Canada?) and all metric countries. So it would be Europe, UK, Israel, Kenya, Zimbabwe, Zambia, Namibia, South Africa, India, Hong Kong, Australia, New Zealand, etc.