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Host program won't open and no right click open on desktop icon

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Support level: Free or trial
Version 7.6.2.0
After installing host on remote computer I have to manually add the start icon to my desktop and when I double click on it, it won't open.... when I right click on it only the normal desktop options come up with no option that is specific to the remote utilities app...
I clicked the option to integrate with the firewall
basically can't do anything with it.... any suggestions?
thanks..
Hello David,

Thank you for your message.

You are not supposed to click on a desktop shortcut to run the Host. It is run automatically upon installation and by default starts automatically with Windows. Please, review our Quick Start Guide on how to set up a remote connection.

If you are looking for a 'startable' remote module you might want to take a look at Agent. This module is designed for attended-only support and it does require manualy launch in order to be able to accept an incoming remote connection.

Hope that helps.
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