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Windows Server 2025 DC

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Alain Paradis, User (Posts: 12)

Mar 13, 2025 3:56:58 pm EDT

Hi,
Using the latest Server and Host 7.6.2.0 on all my computers. Now I have to set up 2 new Windows Server 2025 DataCenter. Everything was working well BEFORE I promote the server to a Domain Controller. Since then, the Remote Utilities services doesn't start, reaching a timeout. And I can't even uninstall the software, it gets stuck trying to uninstall and no response.
Any idea how to solve this?

Pauline, Support (Posts: 2932)

Mar 13, 2025 6:21:53 pm EDT

Hello Alain,

Thank you for your message.

Just to make sure, have you already added Remote Utilities installation folders to an exception list of you a/v software as described in this guide?

Looking forward to your reply.

Alain Paradis, User (Posts: 12)

Mar 14, 2025 9:42:49 am EDT

Support level: Pro

Yes, always do. I've demoted my Windows Server 2025 to a Non Domain Controler, reinstalled Remote Utilities Host and it works. As soon as I promote the server to a Domain Controler, RemoteUtilities service stopped working, and the host agent doesn't start. Can't even uninstall the host. Problem probably related to Windows Server 2025 messing up some services, because Windows Antivirus stop working too after the promote process. I'll continue investigating to resolve the issue.

Pauline, Support (Posts: 2932)

Mar 14, 2025 6:56:08 pm EDT

Hello Alain,

Thank you for the clarification.

I will forward the issue to our development department so we can test it out in our environment to see if we can reproduce the issue and implement a fix for it.

I’ll keep you updated on this issue.

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