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Hello

I am trying to evaluate if RU can fit my use case. I need to provide remote assistance to customers. I will have L2L connections stablished from the same single PC (lets call it hub) to the diferent customers location, so my main connection mode will be direct IP-connection. I have already experimented with preconfiguring a host for deploying to customers pc, and i plan using two Viewer instances, one for each "technician profile" (windows user on the Hub).

However, having the RU server could increase security for my customers because of the certificate based authentication and also mean a better role and user management for the technicians. The question is, since the RU-server would have to be installed on the Hub itself to be available to the remote hosts, can i have an RU-server running on a windows machine as a service, and then use Viewer instances on that same windows machine from windows user account?

If possible, can you provide some hints on how to correctly configure viewers and host in this case? For explanations sake, lets say public IP of hub is 1.1.1.1  

Thanks in advance

Thanks so much for the fast response Conrad!

One further question. You mention that the RU-server should have an outward-facing network interface and be directly accesible via the internet.

The hub, in my example, will have a network interface, through the L2L connection tunnel, so it will be capable of reaching the hosts through direct connection. If the hosts can communicate back to the server through IP (ports correctly forwarded and such), is it necessary an internet connection?

I am trying to have a "distributed on-prem" scenario, where no Internet connection is required for it to work.

Hope i managed to explain myself.

Best regards