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black screen

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dongcheol shin, User (Posts: 2)

Nov 01, 2014 12:59:04 pm EDT

i can't control remote pc.i can see black screen.

but terminal job(dos command screen) is worrking very well.

please help me.

test equipment
host : windows 2003r2(turned off antivirus)
viewer : windows 2012r2, windows 8.1

Conrad Sallian, Support (Posts: 3049)

Nov 01, 2014 1:00:47 pm EDT

Hello,

Thank you for your message.

Please, reboot the Host PC and try the Full Control/View mode again to see if it works.

dongcheol shin, User (Posts: 2)

Nov 01, 2014 1:31:01 pm EDT

Support level: Free or trial

Conrad Sallian wrote:
Hello,

Thank you for your message.

Please, reboot the Host PC and try the Full Control/View mode again to see if it works.

i did. but same problem.

could you connect my host pc? i can tell you internaet id and password.

Conrad Sallian, Support (Posts: 3049)

Nov 01, 2014 1:54:00 pm EDT

dongcheol shin wrote:

could you connect my host pc? i can tell you internaet id and password.

Remote session isn't necessary because the problem is apparently on the Host side - we'll see the same black screen in the Viewer as you do.

Please, follow this KB article https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/ . Double check that you have recent graphics card driver installed.

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