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Remote Utilities - keeps saying Connection Interupted on 2008 Server From Different Locations
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vin catrambone,
User (Posts: 1)
Feb 26, 2015 4:55:47 pm EST
Support level: Free or trial
I start a session it asks me for a password
1. Then says Loading Remote Screen
2. Connection Interupted, will retry in 4 seconds
3. Never connects.... I use [censored] to log into the server and I try to restart the SERVICE and it hangs during restart. I then have to kill the process and restart the service,
4. Then I can log into the system using remote utilities. Again my win 2003 servers are OK
any Ideas how to fix this issue???
1. Then says Loading Remote Screen
2. Connection Interupted, will retry in 4 seconds
3. Never connects.... I use [censored] to log into the server and I try to restart the SERVICE and it hangs during restart. I then have to kill the process and restart the service,
4. Then I can log into the system using remote utilities. Again my win 2003 servers are OK
any Ideas how to fix this issue???
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad Sallian,
Support (Posts: 2987)
Feb 26, 2015 8:55:50 pm EST
Hello Vin,
Thank you for your message.
That probably has something to do with the security policies/settings on the server in question. I will hand this issue over to our 2nd tier support and get back to you with their answer.
Meanwhile, could you please send Host log files to support@remote-utilities.com . You can find the log files in C:\Program Files\Remote Utilities - Host\Log. Just zip the files and send them over to us.
Thanks.
Thank you for your message.
That probably has something to do with the security policies/settings on the server in question. I will hand this issue over to our 2nd tier support and get back to you with their answer.
Meanwhile, could you please send Host log files to support@remote-utilities.com . You can find the log files in C:\Program Files\Remote Utilities - Host\Log. Just zip the files and send them over to us.
Thanks.
james demaris,
User (Posts: 1)
Mar 03, 2015 9:10:05 am EST
Support level: Free or trial
I have the latest remote utilities on three win 8.1 machines and 5 win 7 machines. All communicate with each other without issue accept one win 8.1 machine. All the machines get this same message when attempting to log on to this one machine.
I manually added the both the host and viewer to the windows firewall allowed programs with no change.
I manually added the both the host and viewer to the windows firewall allowed programs with no change.
Edited:james demaris - Mar 03, 2015 9:12:04 am EST
![](/upload/forum/avatar/6da/2020_11_06_0000.png)
Conrad Sallian,
Support (Posts: 2987)
Mar 03, 2015 7:04:43 pm EST
Hello James,
Update 6.1 is available. Please, update to the new version and then see if the issue persists.
https://www.remoteutilities.com/download/
Also, I recommend you restart your remote PC/PCs after Host installation.
Update 6.1 is available. Please, update to the new version and then see if the issue persists.
https://www.remoteutilities.com/download/
Also, I recommend you restart your remote PC/PCs after Host installation.
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