Community

Blank Screen is locking Host

Darren Edmunds, User (Posts: 2)

May 20, 2015 5:18:39 pm EDT

Hi.
I am new to Remote Utilities and am just getting it set up.
My home laptop is Windows 7 (64bit) and I am trying to connect to my work laptop (windows 8.1 (64bit) but if I have 'blank the host's screen' option set, it appears to lock the laptop and I cannot do anything more.

Is this a bug or have I messed up somewhere? As far as I know, I have the latest versions installed on both devices.

Many Thanks
Darren

Conrad Sallian, Support (Posts: 3049)

May 20, 2015 7:32:28 pm EDT

Hello Darren,

Thank you for your message.

Please, try the following: right -click on the Host icon, select Settings for Host -> Options and enable the Use legacy capture mode option. Then restart the Host - you can do so via Host's menu - and see if the issue is resolved.

Hope that helps.

Darren Edmunds, User (Posts: 2)

May 27, 2015 6:28:16 pm EDT

Support level: Free or trial

Hi.
Thank you for this. My initial testing appears to be a lot better. I will continue to test this later in the week but thank you.

Submit a reply

^* Website time zone: America/New_York (UTC -5)