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Hello Sed,

Thank you for your post. I will create a ticket from this thread to provide personalized help. We'll need to investigate why this happens in this specific case.

Hi James,

Starting version 6.5 an Internet-ID code is unique for each PC. It is always the same. For backward compatibility, if you upgrade older Hosts to the new version their Internet ID is not changed so that you can still connect to them using the old ID. However, once you manually change the ID on those Hosts it will change to a new value and will stick to that value from then on.

BTW, let me explain what happened in the situation described by the initial post in this thread. We resolved this through the tickets and the problem was the machines were cloned after the ID was generated. The Internet ID code is stored in the Host settings in Windows registry. If you install the Host, then generate the Internet ID and then clone the machine, of course you clone everything including the Internet ID code.

So the proper way to do that is to clone the machine after you install the Host but before you generate the ID. In other words,the ID should be generated once the machine is deployed.

Let me know if you have other questions.

Hello Matthew,

Yes, you can. First, let me tell you just in case that a "hardware-bound" ID had only briefly been introduced in one of the previous updates. But then we realized that it was a bad idea and cancelled that change. So currently the Internet-IDs are not hardware-bound. Even if two machines are perfect clones of each other their IDs will be different.

Here is how to get a unique ID automatically on each cloned machine with a pre-installed Host:

1. Configure your custom Host (Standard MSI) using the MSI Configurator. Make sure that you enable "Generate Internet-ID" option and send ID via email etc. on the 3-rd step of the configuration process.

2 Run the Host installation. In the "Installation options" step UNcheck  "Launch Remote Utilities - Host after installation...".

3.  When the Host has been installed copy the program files and export the Host's registry entry with the settings (Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host ) and embed them into your system image.

The trick is that you install the Host but not run it yet (to avoid generating Internet-ID too early). The first run of the Host should happen when the cloned system runs/starts up the first time rather than during the image creation.

Let us know if this workaround works for you.

Hello Matthew,

This window won't appear if the first connection to the computer is established from a Viewer registered with a PRO license. Here is more information: First connection window

Thanks.

Hello Matthew,

Is there a folder / file I have to delete when un-installing the old remote utilities in order to get the software to email me when I have installed the new MSI configurated one?

You need to delete this registry entry/key:

HKEY_LOCAL_MACHINE\Software\Usoris\

This is where the Host keeps its settings. You need to delete old settings if you want the "Send via email" flag to work properly.

You can also delete the folder C:\Program Files(x86)\Remote Utilities - Host\ just in case.  

Hope that helps.