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Host stops working

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Frank Smith, User (Posts: 18)

Jun 05, 2017 4:27:01 pm EDT

Windows 10, Host v6.6
I have five Host users, all 6.6 and Windows 10
On one system, Host fails, repeatedly, I have un-installed and re-installed Host at least six times.
On my last attempt, did a un-install - then edited the Registry and deleted all entries
for Host.
Installed - failed within two days (again)

the problem - the sub-folder "Logs" for Host keeps disappearing - yup gone !!

Any ideas?

Regards,
Frank

Conrad, Support (Posts: 3049)

Jun 05, 2017 7:23:12 pm EDT

Hello Frank,

Thank you for your message.

What antivirus software is installed on that computer?

Frank Smith, User (Posts: 18)

Jun 05, 2017 7:28:20 pm EDT

Support level: Free or trial

Avast

Conrad, Support (Posts: 3049)

Jun 06, 2017 5:22:14 am EDT

Hello Frank,

Please, try the following:

1. First add Host installation path to Avast exceptions. This is how to do it https://www.avast.com/faq.php?article=AVKB168

2. Completely uninstall Host.

3. Install it back and see if the problem persists.

Hope that helps.

Frank Smith, User (Posts: 18)

Jun 11, 2017 1:59:07 pm EDT

Support level: Free or trial

Sorry for the delayed response... subject computer was not local.
Had another/different problem with Avast, so canned it, installed Bitdefender.
"Host" has been solid for three days.

Thanks

Conrad, Support (Posts: 3049)

Jun 11, 2017 2:10:26 pm EDT

Hello Frank,

Alas, modern antivirus programs may be a bit overzealous :)

You can add the Host as an exception to Bitdefender just in case. Please, refer this page for more information https://www.remoteutilities.com/support/docs/antivirus-issues/

Thanks!

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