Hello Michael,
Thank you for your post.
When I try to login to my hosts via a Windows 10 PC (with RU 6.7.0.2) an on-line host immediately goes off-line/unknown.
This should be temporary , only for a second or two when the Viewer tries to connect. If connection is successful, the connection thumbnail converts to the Logged on status.
More about connection statuses.
As well I am usually repeatedly prompted for username and password despite entering them correctly.
If you repeatedly receive a password prompt this can mean either (or both) of the following:
- The typed in password is incorrect
- The password is not set on the Host side
In either case you need to re-set your password. Right-click on the Host icon in the system tray, select
Settings for Host, then
Security. In the security dialog click
Change password, enter a new password and confirm it and close the settings windows.
Hope that helps.
