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Host computer constantly showing offline in the viewer?

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Matthew Roberts, User (Posts: 2)

Jan 17, 2018 11:06:12 am EST

Hello there,

We use your software to connect using Internet-ID to two of our computers, we can connect to one of the computers fine, but the other constantly shows offline in the Viewer?

We have gone through all the relevant articles, checked firewall, anti-virus etc but still no joy?

Any advice would be grateful?

Kind regards
Matt

Edited:Matthew Roberts - Jan 17, 2018 11:06:47 am EST

Conrad, Support (Posts: 3053)

Jan 17, 2018 11:19:28 am EST

Hello Matthew,

Thank you for your post.

Have you checked this one https://www.remoteutilities.com/support/docs/internet-id-connection-not-working/ ?

Matthew Roberts, User (Posts: 2)

Jan 18, 2018 5:11:10 am EST

Support level: Free or trial

Conrad wrote:

Hello Matthew,

Thank you for your post.

Have you checked this one https://www.remoteutilities.com/support/docs/internet-id-connection-not-working/ ?

Hi Conrad,

Turns out the host wasn't launching correctly so I followed an old thread, deleted the entry from the registry and re-installed and its working fine now.

Many thanks

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