Community

I've been using Remote Utilities for a couple of years here and there.  Unfortunately, I just don't see improvements and get annoyed by some little things. Here is my feedback:

1. I can't have Viewer open all the time because I get too many "... is Online" pop ups. All connections are on broadband cable with no known network issues. Happens to different users.  Popped up 3 times in the few minutes I've been drafting this message so far.  (Probably over 10 popups during the rest of this drafting).

2. The Last IP doesn't show the last IP that the user used, or were NAT'd behind. My best guess is that its one of your relay servers, but I don't know why you'd have a column dedicated to that when the last seen IP of the user would be more more useful.  Really confused me one time when I didn't realize the numbers were bogus. But add some more clients located in different locations and show the same IP for iWeb in Montreal. We're all in BC, Canada.  After writing this, I checked the viewer again and the Last IP changed again for the computer that is going on/offline over and over. This time, the IP is registered to CariNet out of San Diego. For 4 online users in the same town as me, there are 3 different Last IP's. The two that are the same are from two offices on the same road, so at least they are together. Since this is the last IP of your relay servers and not of the actual client, it clear the user is getting bounced around on different relays. It would be good if you posted your server locations, as last time I experienced serious lag I looked into going self hosted, and the pings to your relay were like 28ms or something (I thought you had a relay in Seattle, but I must be mistaken).  Now they are 80-90+ms for all 3 relay servers. So now I think I should look into self-hosted to avoid this relay bounce.

3. For one Win10 machine, logging into it is SOOOOO slow. So many times I would get failed logins because the time between typing the password and the character registering in the windows 10 login box would be in SECONDS. No change after at least 3 version updates. You just can't work on lag that I haven't experienced since 1998.

4. The default screen size/ratio needs to be changed more often then not. With TV, I never have to mess with scaling, I just maximize the window or I snap to half screen.  No needing to scroll vertical or horizontal bars by default except with Remote Utilities.

5. If I don't experience really laggy logins, I still experience laggy mouse movements.  Was so frustrated when I had to use it today. I don't think that PC had a password set, so I don't know if that had the really laggy login and might just be same as issue 3 above.

6. In previous versions, remote access broke by Windows updates, I believe. Requiring re-installation and manual intervention and lost headless access.  But I'm guessing that was a hard lesson learned and will be prevented from happening again by installing the software in the appropriate places from now on.

I haven't paid RU any money so I don't feel like I'm owed support or anything.  Just that these issues have prevented me from investing in a RU license and commit to it.  Rather than sink some hours into troubleshooting these issues (besides other conflicts, like computer availability for testing, frequently changed login passwords, changed users, powered off PC, etc), I just fallback to existing resources I have available (openvpn, neorouter, VNC, TV,  [censored] , etc) and wait on new versions to try.

I saw in one of the other forums that you have identified some server bugs and that a new release is imminent.  I look forward to trying that new version and hopefully resolving the lag issues.