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Hello John,

Thank you for your message.

Could you please clarify what View mode is used when you're connecting to the remote Host machine?

If you have the Normal or Fullscreen normal view selected, please try switching to the Stretch view or Fullscreen stretch view.

As for the dual-screen issue - could you please clarify if you're able to switch to the Entire desktop value on the toolbar when connected to the remote Host in the Full Control and View mode as on the screenshot below?


In addition, if you want to map the remote Host's dual monitors to dual monitors on the Viewer's side respectively - it should be possible to manually stretch the Viewer or Full Control and View window across both monitors. However, we already have the feature that would allow doing this automatically in our wishlist. We will definitely implement this feature in our future updates.

Looking forward to your reply.

Hello John,

Of course, please feel free to let us know if this worked for you.

In addition, you might also try enabling the Use legacy capture mode feature in the Host settings -> Other tab. Please make sure to restart the Host (right-click on the Host icon -> Restart Host) after enabling the feature.

Let us know if you have more questions.

Hello John,

Thank you for the update on this.

Unfortunately, there's no other way to map your remote monitors to the local ones via Remote Utilities. However, there might be some third-party software that might help with managing multiple monitors.

As for the feature that will allow doing that within Remote Utilities - we will certainly add it in our future updates but, unfortunately, we cannot provide any specific ETA on it yet. Perhaps, it might be implemented sometime next year. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello Neel,

Thank you for your message.

Unfortunately, the auto-mapping feature for multi-monitor configuration hasn't  been implemented yet. You can find the list of all features added in the latest updates in the Release Notes section. As soon as the feature is available in one of the future updates, we will make sure to provide a relevant guide on how to use it in our Documentation section.
Unfortunately, we cannot provide any specific ETA on this feature yet. Sorry if this makes our software less useful for you.

Please let us know if you have other questions.